Returns & Exchanges

At REDBACKBOOTS, we stand by the quality of our footwear and offer a 30-day return window for all unworn boots in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our top priority.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn boots back in their original shoe box and secure them inside a durable shipping mailer to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old labels are covered.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received and inspected, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing